These General Terms and Conditions are intended to be read in conjuction with
our Specific Terms and Conditions.
How to book
Booking your car is as easy as this;-
- choose where to you want to pick up and drop off your car
- select the pick up and drop off dates
- choose the type of car you want
- check the summarised details; and then
- pay for it on our SSL encrypted server
You will immediately get an e-mail confirming the payment amount
and an invoice and your voucher will be e-mailed to you shortly
before the start of your hire date.
What’s included in the rates
All our rates include unlimited mileage, comprehensive insurance, breakdown recovery,
airport surcharges, and the standard local taxes.
What isn’t included in the rates
Special request items such as a roof rack, child seat, delivery
charges, out of hour’s charges etc. are all payable
locally if applicable. All petrol / fuel and any traffic and parking
fines incurred are the sole responsibility of the driver. To keep our
rates as low as possible, Personal accident insurance (PAI) is also
excluded; as this is normally included within your travel insurance
policy…why pay twice for the same thing! Don’t worry
if you don't have travel insurance as you will be offered PAI when
you collect your car and this will be payable locally.
Child seats, roof racks, ski racks, snow chains, snow tyres etc.
are available in most locations and must be paid for locally. These
must be requested when booking your vehicle. However,
we cannot guarantee that the items requested will be available.
Please bear this in mind and prepare accordingly.
Itís vital that you enter your flight number if you are going to
be collecting your vehicle at an airport. If you donít know your
flight number when you are making your booking, you can e-mail it to
Reservations, at least 7 days before departure. If we donít have the
right details a week before your collection date, we cannot accept any responsibility if your
vehicle is unavailable due to your flight being delayed.
All rental cars are insured for a certain number of passengers.
If there are more than the recommended amount of passengers in the
car, the insurance policy may may be invalidated. Generally, the policies also donít
cover the contents of the car in the event of theft, lost or damaged
keys, or damage to tyres and windscreens.
Anyone wishing to drive the rental car, must produce a full National
driving licence (an International Driving Permit is required in some countries)
which has been held for at least 2-3 years depending on the
Country of Hire. Click here for a summary. Certain
types of endorsements can also prevent you from driving a rental
car; we must be informed about these beforehand, as cancelled rentals
due to non-production of the licence or non-disclosed endorsements
will not be refunded. Please note that you will need to take ALL
parts of your driving licence (i.e photocard and paper licence),
these must be originals since faxed or photocopied licences are not deemed to be
Some locations charge locally for any additional drivers.
Age restrictions apply depending on your destination. Generally,
it is OK if you are aged between 25 and 65 years old and satisfy
the licence holding requirements. Click here for a summary.
If you do not meet the age requirements shown please email us and we shall try to
accommodate your needs. Any unfulfilled rentals due to
the driver being under/over age and not informing us will be non-refundable.
If you need to amend your booking, you need to notify us as soon
as possible. We will do our best to accommodate you, and if we are
able to make the necessary changes, these will be subject to a £5
You should notify us of any cancellations in writing. Cancellation
charges will apply as follows;-
|No of days before pick up
|More than 28 days
|15 to 28 days
|8 to 14 days
If you fail to collect your car on the collection date without notifying
us in advance, you will be liable for 100% of the rental value
Vehicle type / suitability
We cannot guarantee a specific make or model of vehicle.
The vehicle description on this site and on your voucher is for
guidance only and we reserve the right to substitute it with another
Delivery & collection
Normally, your car should be picked up at the airport
or at the local suppliers office. In some locations, it is possible
to have your car delivered to a local office or to your hotel,
for a small fee which is payable locally.
Out of hours’ charges
We may be able to arrange for you to pick up your car
at your chosen destinations out of office hours. However, this attracts a small fee
which is payable locally. Please also note that if your flight is
delayed, and this results in you collecting your car out of hours,
this charge will still apply.
Deposits & Petrol
Most of our suppliers require you to produce a valid
credit card in the name of the driver as a form of deposit. This
is to cover any depletion in petrol and other charges. Please also
check the fuel policy when you pick up your car, some suppliers
provide a full tank, which must be returned full, others provide
a full tank which must be returned empty. Please confirm the policy when picking up your car.
If you are not satisfied with the standard of the
car upon collection, you must report this to the local supplier
immediately and inform us in writing within 7 days of your return.
If this procedure is not followed, we will not be in a position to
consider any resulting claims.
If the rental vehicle has any mechanical problems this should also
be reported to the local supplier immediately and authority to repair
or replace the vehicle should be obtained from them. The local
suppliers name, address and phone number will be included on your
voucher. Compensation will not be considered unless this procedure
If the rental vehicle is involved in an accident,
again this should be reported to the local supplier immediately.
You must obtain full details of any third parties involved, inform
the local Police and obtain a signed Police Report from them and
complete an accident report form by the end of the hire period.
You should also retain copies of all your rental documents if an
insurance company becomes involved.
Provision of vehicles
Our local suppliers can refuse to provide you with
a vehicle if in their reasonable opinion, the driver is unfit to
drive or does not meet the eligibility requirements. In these cases,
your contract with us is immediately terminated and no refunds will be made.
If you are planning on crossing country borders, certain
restrictions may apply. In particular, additional insurance may
be required which is charged locally, please mention this to the local supplier when collecting your vehicle.
The charges quoted are based on the pick up and drop
off times entered. No refunds will be given if you collect your
vehicle late, end the hire early or voluntarily downgrade your car
unless this has been amended with us prior to your departure. If
you miss the return deadline or decide to extend the booking after
collection, the supplier may charge you locally at their daily rate which may be higher than ours.
We will try to resolve all complaints within 28 days
of receipt. Complaints must be made in writing and supported with
the necessary evidence. Click here to find out how to contact
We act as car rental brokers and agents for various
independent rental companies in the various countries in which we
operate. Please note that all vehicles booked via this website will
be subject to the law of the country in which it is supplied to
you and for this reason you will be required to sign a rental contract
with the rental company that supplies the vehicle. You should
satisfy yourself that you understand and agree to its terms and
conditions, as you will be subject to, and must comply with these
terms, and the local law.
Rent a Car Abroad accepts no responsibility for and
shall not be liable in respect of any loss, damage, alterations,
delays or changes arising from civil strike, industrial disputes,
including air traffic control disputes, terrorist activity, epidemic outbreaks, natural
and nuclear disaster, fire or adverse weather conditions, unavoidable
technical problems with transport or luggage, closure or congestion
of airports or ports, cancellation of scheduled airlines and financial
failure of airlines.
Rent a Car Abroad cannot accept liability for any
additional charges, which you sign for and accept locally, furthermore,
we will not be held responsible for anyone driving under the influence
of alcohol or drugs, parking/driving violations, causing wilful damage,
off road driving, driving without due care and attention and dangerous
driving. This list is not exclusive and the client will indemnify
Rent a Car Abroad against any such claims.
We reserve the right to levy any government increase
in local VAT that may be introduced after the date of booking.
Cars and all offers, are subject to availability,
and all information and prices are correct as of January 2004.