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These General Terms and Conditions are intended to be read in conjuction with our Specific Terms and Conditions. How to bookBooking your car is as easy as this;-
You will immediately get an e-mail confirming the payment amount and an invoice and your voucher will be e-mailed to you shortly before the start of your hire date. What’s included in the rates All our rates include unlimited mileage, comprehensive insurance, breakdown recovery, airport surcharges, and the standard local taxes. What isn’t included in the rates Special request items such as a roof rack, child seat, delivery charges, out of hour’s charges etc. are all payable locally if applicable. All petrol / fuel and any traffic and parking fines incurred are the sole responsibility of the driver. To keep our rates as low as possible, Personal accident insurance (PAI) is also excluded; as this is normally included within your travel insurance policy…why pay twice for the same thing! Don’t worry if you don't have travel insurance as you will be offered PAI when you collect your car and this will be payable locally. Optional extras Child seats, roof racks, ski racks, snow chains, snow tyres etc. are available in most locations and must be paid for locally. These must be requested when booking your vehicle. However, we cannot guarantee that the items requested will be available. Please bear this in mind and prepare accordingly. Flight information It’s vital that you enter your flight number if you are going to be collecting your vehicle at an airport. If you don’t know your flight number when you are making your booking, you can e-mail it to Reservations, at least 7 days before departure. If we don’t have the right details a week before your collection date, we cannot accept any responsibility if your vehicle is unavailable due to your flight being delayed. Insurance All rental cars are insured for a certain number of passengers. If there are more than the recommended amount of passengers in the car, the insurance policy may may be invalidated. Generally, the policies also don’t cover the contents of the car in the event of theft, lost or damaged keys, or damage to tyres and windscreens. Driving licences Anyone wishing to drive the rental car, must produce a full National driving licence (an International Driving Permit is required in some countries) which has been held for at least 2-3 years depending on the Country of Hire. Click here for a summary. Certain types of endorsements can also prevent you from driving a rental car; we must be informed about these beforehand, as cancelled rentals due to non-production of the licence or non-disclosed endorsements will not be refunded. Please note that you will need to take ALL parts of your driving licence (i.e photocard and paper licence), these must be originals since faxed or photocopied licences are not deemed to be acceptable abroad. Additional drivers Some locations charge locally for any additional drivers. Drivers age Age restrictions apply depending on your destination. Generally, it is OK if you are aged between 25 and 65 years old and satisfy the licence holding requirements. Click here for a summary. If you do not meet the age requirements shown please email us and we shall try to accommodate your needs. Any unfulfilled rentals due to the driver being under/over age and not informing us will be non-refundable. Amendments If you need to amend your booking, you need to notify us as soon as possible. We will do our best to accommodate you, and if we are able to make the necessary changes, these will be subject to a £5 administration fee. Cancellations You should notify us of any cancellations in writing. Cancellation charges will apply as follows;-
If you fail to collect your car on the collection date without notifying us in advance, you will be liable for 100% of the rental value irrespectively. Vehicle type / suitability We cannot guarantee a specific make or model of vehicle. The vehicle description on this site and on your voucher is for guidance only and we reserve the right to substitute it with another similar vehicle. Delivery & collection Normally, your car should be picked up at the airport or at the local suppliers office. In some locations, it is possible to have your car delivered to a local office or to your hotel, for a small fee which is payable locally. Out of hours’ charges We may be able to arrange for you to pick up your car at your chosen destinations out of office hours. However, this attracts a small fee which is payable locally. Please also note that if your flight is delayed, and this results in you collecting your car out of hours, this charge will still apply. Deposits & Petrol Most of our suppliers require you to produce a valid credit card in the name of the driver as a form of deposit. This is to cover any depletion in petrol and other charges. Please also check the fuel policy when you pick up your car, some suppliers provide a full tank, which must be returned full, others provide a full tank which must be returned empty. Please confirm the policy when picking up your car. Quality Control If you are not satisfied with the standard of the
car upon collection, you must report this to the local supplier
immediately and inform us in writing within 7 days of your return.
If this procedure is not followed, we will not be in a position to
consider any resulting claims. Accidents If the rental vehicle is involved in an accident, again this should be reported to the local supplier immediately. You must obtain full details of any third parties involved, inform the local Police and obtain a signed Police Report from them and complete an accident report form by the end of the hire period. You should also retain copies of all your rental documents if an insurance company becomes involved. Provision of vehicles Our local suppliers can refuse to provide you with a vehicle if in their reasonable opinion, the driver is unfit to drive or does not meet the eligibility requirements. In these cases, your contract with us is immediately terminated and no refunds will be made. Driving restrictions If you are planning on crossing country borders, certain restrictions may apply. In particular, additional insurance may be required which is charged locally, please mention this to the local supplier when collecting your vehicle. Hire periods The charges quoted are based on the pick up and drop off times entered. No refunds will be given if you collect your vehicle late, end the hire early or voluntarily downgrade your car unless this has been amended with us prior to your departure. If you miss the return deadline or decide to extend the booking after collection, the supplier may charge you locally at their daily rate which may be higher than ours. Customer Services We will try to resolve all complaints within 28 days of receipt. Complaints must be made in writing and supported with the necessary evidence. Click here to find out how to contact us. General conditions We act as car rental brokers and agents for various independent rental companies in the various countries in which we operate. Please note that all vehicles booked via this website will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company that supplies the vehicle. You should satisfy yourself that you understand and agree to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law. Rent a Car Abroad accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strike, industrial disputes, including air traffic control disputes, terrorist activity, epidemic outbreaks, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport or luggage, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines. Rent a Car Abroad cannot accept liability for any additional charges, which you sign for and accept locally, furthermore, we will not be held responsible for anyone driving under the influence of alcohol or drugs, parking/driving violations, causing wilful damage, off road driving, driving without due care and attention and dangerous driving. This list is not exclusive and the client will indemnify Rent a Car Abroad against any such claims. We reserve the right to levy any government increase in local VAT that may be introduced after the date of booking. Cars and all offers, are subject to availability,
and all information and prices are correct as of January 2004.
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